FAQ
Browse our frequently asked questions below to learn more about your stay at Hotel Marcel. If you can’t find the information you’re looking for, please contact our team directly—we’ll be happy to assist you and ensure a seamless, comfortable stay in New Haven.
Our check-in time is at 3:00 PM and our check-out time is at 11:00 AM (arriving guests are welcome to leave their luggage with our front desk prior to check-in).
Yes, early check-in is offered complimentary based on room availability upon arrival, while late check-out is subject to availability and charged at a half-day rate until 2:00 PM or a full night's rate after 2:00 PM (Hilton Honors elite members may be eligible for complimentary late check-out based on availability).
Standard reservations permit cancellations without penalty up to 11:59 PM local time the day prior to your scheduled arrival, while cancellations within this 24-hour window will incur a fee equal to the first night's room rate plus tax (Advance Purchase Rates are non-refundable). Please note that stricter cancellation rules may apply to special offers, packages, or group bookings.
Yes, our front desk is staffed 24 hours a day to assist you.
You must be at least 21 years of age with a valid ID to check in.
We require a valid credit card at the time of booking to hold your reservation, which will be pre-authorized upon arrival without taking an initial deposit for standard bookings (Advance Purchase Rates are charged in full at booking and are non-refundable). Standard reservations incur an incidental hold of $75 per night (up to a maximum of $150) at check-in, which is fully released at departure.
Yes, complimentary self-parking in our on-site lot is provided for all registered hotel guests.
No, Hotel Marcel focuses its guest amenities on net-zero sustainable design, landmark architecture, dining, and fitness facilities rather than aquatic facilities.
Yes, BLDG regularly hosts community and social events, including recurring monthly Jazz Nights, themed pop-up events like Mahjong, and quarterly specialized culinary partner dinners.
Self-parking is complimentary for all registered hotel guests.
Yes, we feature 12 Tesla charging stations and 12 Universal EV charging stations on-site for guest use.
No, Hotel Marcel operates strictly as a self-parking facility and does not offer valet parking.
Yes, standard rideshare services like Uber and Lyft, as well as local taxi companies, operate extensively throughout New Haven and serve our hotel right off I-95.
Yes, we offer complimentary zero-emission car service in partnership with Hyundai for rides to and from Tweed New Haven Airport (HVN), Union Station, and any destination within a 5-mile radius of the property (available on a first-come, first-served basis).
Yes, we are pet-friendly! We welcome up to two dogs under 60 lbs per room for an overnight rate of $75 per night.
Guests can maintain their fitness routines in our modern, fully equipped 24/7 fitness center featuring cardio machines, strength-training equipment, and free weights. Additionally, guests can borrow our complimentary bicycles and e-bikes or explore the nearby Vision Trail and Long Wharf Park along the waterfront.
Dogs are permitted in designated pet-friendly guest rooms and public indoor/outdoor spaces (kept on a leash at all times). Under local health regulations, pets are not permitted inside BLDG restaurant (certified service animals exempt).
We provide complimentary welcome water bowls and dog treats at check-in.
Guest safety is our top priority. Our features include 24-hour Guest Services and Security staff, keycard-activated elevators to guest floors, keycard-only exterior door access after 11:00 PM, and in-room deadbolts with secondary security latches.
Yes, designated grassy pet relief areas are located on the north and east sides of our property grounds.
No, we do not charge mandatory resort or facility fees.
Yes, Hotel Marcel is a 100% non-smoking property; per Connecticut law, smoking and vaping are strictly prohibited within 25 feet of any public building entrance.
Yes, our Guest Services team is available on-site 24 hours daily to assist with reservations, recommendations, transportation, and guest requests.
Yes, we provide complimentary secure luggage storage at the front desk for all arriving and departing guests.
Yes, we partner with a local New Haven dry cleaner for off-site laundry and dry cleaning services (items handed in by 8:30 AM are returned by the end of the following day).
Yes, you may ship packages to the hotel delivered within 48 hours of your arrival date (please notify Guest Services in advance if shipping more than four boxes or large items).